![]() ![]() As always, you can find more information about your recent charges by visiting your Advertising Account Billing Manager at and clicking on the individual transactions listed. We want to assure you that you’ve only been charged for ads that ran on your own account and that this issue did not affect your ad delivery. This was the result of a system issue that lasted a couple of hours yesterday. You may have received email receipts for advertising charges unrelated to your account. Update: Here is what Facebook is about to tell victims of the bug: If they clicked through the links, they’d be denied by the Facebook Ads Manager and not allowed to see or change the other people’s ad campaigns they were emailed.įacebook says it’s about to send a note explaining the situation to those impacted, but hadn’t publicly admitted the issue as of press time. The gaffe could shake confidence in Facebook’s advertising system.Įssentially what happened was that a portion of Facebook’s advertisers who were sent their regularly scheduled ad receipts while the bug was active last night got an email containing other people’s company names, campaign names, and the spend from their last billing period, as seen above. The company also confirms that no one was charged for other people’s ads, despite one victim claiming otherwise, and ad delivery wasn’t affected. ![]() Sources tipped us off to the bug, and Facebook confirms to me it occurred and was fixed in about two hours. #FACEBOOK ADS RECEIPTS DOWNLOAD#Only Facebook ad account admins or finance analysts can have access to the Facebook Billing section and download Facebook invoices or receipts from the Ad Account.Last night a sizable number of Facebook advertisers received receipts listing other people’s ads, including company names, campaign names, and amount spent. If you can’t download or even view the Facebook ads receipts your business has received from Facebook, you should check the Facebook Ad account role you have. #FACEBOOK ADS RECEIPTS HOW TO#If you prefer to watch a video tutorial on Facebook ads receipts, how to view and download them, then check out this tutorial: To download all Facebook ads receipts at once, click on ‘Download all transactions’ (PDF) from the dropdown menu. You can also download a summary of all receipts by clicking on the Download button, then selecting either ‘Download Report (PDF)’ or ‘Download Report (CSV)’
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